Help Center
Answers to all your questions about mb999
Support, VIP program, withdrawals, and cricket betting — learn everything in one place.
Every day, thousands of players come to us with different questions about mb999. From withdrawal rules to understanding cricket betting markets, earning VIP cashback, or getting support at 3 in the morning — this page covers the most common questions in plain, straightforward language. If you don't find the answer you need, reach out to our live chat directly — we're always here.
Support
Support-related Questions
mb999's customer support is available 24 hours a day, 7 days a week. Support does not close on Eid, Puja, or any other public holiday. No matter the time of day or night, you can reach us via live chat or email whenever you run into an issue — someone is always ready to help you.
mb999's support team can assist in Bengali and English — both languages. With Bangladeshi players in mind, our agents are comfortable communicating in Bengali, so language is never a barrier.
You can reach us in two ways. First, through the site's live chat — this is the best option for quick solutions. Second, by emailing [email protected] — sending a detailed description there allows our agents to resolve your issue properly.
For a faster resolution, have your account username or registered mobile number, a brief description of the issue, and the relevant transaction number (if any) on hand before contacting support. If you have a screenshot, sending that along also helps us understand the problem more easily.
Yes, questions and complaints sent by email are resolved. Write your issue clearly and send it to [email protected]. Email is more effective for complex matters such as account verification or large transaction problems — because everything is kept as a written record.
Rewards
VIP Program
mb999 has a total of 5 VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier has a different weekly cashback rate: up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at the top Diamond tier.
Every week, a portion of your total bets is returned to your account as cashback. The amount is determined by the rate for your current VIP tier. For example, Gold tier offers up to 0.7% cashback and Diamond tier offers up to 1.2% — credited directly as usable balance.
Your VIP tier increases by playing regularly and staying active. The more you play and the more active you are on the platform, the faster you can reach the next tier. mb999 monitors each player's activity and automatically upgrades the tier once a specific milestone is reached.
Beyond cashback, higher VIP members enjoy special promotional offers, faster withdrawal processing, personalized support, and access to exclusive tournaments. Diamond tier members receive the highest level of benefits and have a dedicated account manager assigned to them.
If you are inactive for an extended period or your level of play drops significantly, your VIP tier may be re-evaluated. So staying active is important. For detailed rules, see the Terms & Conditions page or ask support.
Payments
How to Withdraw
The minimum withdrawal amount at mb999 is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. Make sure your account has sufficient withdrawable balance before submitting a request.
At mb999, withdrawal requests are generally processed within 10 to 45 minutes. bKash and Nagad are usually faster; bank transfers may take a little longer. Minor delays may occur in cases of network issues or additional verification.
Yes, but to withdraw bonus winnings you must first meet the wagering requirement. Wagering is calculated based on the bonus amount only. For example: if you receive a ৳2,000 bonus, you must wager 20 times that amount — i.e., ৳40,000 — before you can withdraw the bonus winnings.
Absolutely. mb999's payment system runs 24 hours a day, 7 days a week. You can submit a withdrawal request on Friday, Saturday, or after midnight, and it will be processed normally within 10–45 minutes.
If more than 45 minutes have passed and the funds have not arrived, first refresh your mobile banking app. If the issue persists, contact us via live chat or [email protected] with your transaction number. Our team will resolve it quickly.
Cricket Betting
BPL & International Matches
Decimal odds represent the total return you get for every ৳1 wagered. For example: if the odds are 2.50, a ৳100 bet returns ৳250 (profit of ৳150). Higher odds mean a potentially larger win — but the chance of winning is generally lower. Lower odds mean a safer bet; higher odds mean more risk but a bigger reward.
Popular cricket markets at mb999 include — match winner, toss winner, first innings runs, top run scorer, wicket taker, runs in the powerplay, over/under, and live in-play markets. Bangladesh vs India matches see the match winner and runs markets as the most popular.
Yes, you will find the same types of markets for BPL, T20 World Cup, IPL, or ICC tournaments. However, major international matches offer more markets and greater liquidity. In BPL, odds can change quickly due to strong local interest in certain teams.
Yes, mb999 offers live in-play betting. You can place bets mid-match based on the run rate, wicket situation, or odds after the powerplay. Odds change quickly in live betting, so make decisions carefully and always bet responsibly.
If a match is abandoned due to rain or any other reason and officially declared a no-result, all bets are generally refunded. If the result is determined by the Duckworth-Lewis method, bets are settled based on that result. For specific rules, see the Terms & Conditions.
After logging in to mb999, go to the Cricket section. There you will find a list of ongoing and upcoming matches, odds, and various markets. If you are betting for the first time, start with a small amount, get a good understanding of the markets, and play responsibly.
Still have questions?
Our support team is always here for you. Chat with us directly via live chat or reach out by email for detailed help — you will get a response in Bengali.
24/7 Live Chat
[email protected]