mb999's Privacy Policy

1. Introduction

mb999 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information is collected when you use the mb999 platform, how it is used, and how we keep it secure.

By using this website or any services provided by mb999, you are agreeing to the terms of this Policy. We therefore ask that you read this document carefully. If you have any doubts or questions, please contact our support team.

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2. Data Collection

mb999 collects two types of information — what you provide directly, and what is collected automatically from your usage patterns.

2.1 Information You Provide

When registering an account or using our services, the information you provide may include:

• Full name and date of birth
• Mobile number and email address
• Identity document details (national ID or passport number)
• Payment information — transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you use the mb999 platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date and time of access to the platform
• Pages visited and features used
• Gaming and betting activity logs
• Transaction history and amounts

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3. Purpose of Data Use

mb999 uses your information for the following legitimate purposes:

3.1 Account & Service Management

• Creating, verifying, and managing your account
• Processing transactions — completing deposits and withdrawals
• Providing customer support and resolving issues
• Delivering bonuses, promotions, and VIP benefits

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, or other unlawful activity
• Verifying your identity
• Establishing and enforcing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Service Improvement

• Reviewing and improving the user experience
• Planning the launch of new games and features
• Monitoring the technical performance of the platform

3.4 Communication

• Sending important account notifications
• Informing you of promotional offers where you have given consent
• Carrying out support-related communications

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4. Data Storage & Protection

mb999 uses industry-standard security measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which secures all data transmitted between your browser and our servers.

4.1 Technical Security

• Securing data transmission via SSL/TLS encryption
• Data encryption at the server level
• Firewalls and intrusion detection systems
• Conducting regular security audits
• Controlled access to data for a limited number of staff

4.2 Retention Period

We retain your information only for as long as necessary to provide our services or to fulfil legal obligations. Even after an account is closed, we may retain certain information for a defined period — such as transaction records — if required for regulatory purposes or dispute resolution.

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5. Sharing Data with Third Parties

mb999 never sells or rents your personal information. However, we may share information with specific third parties in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and relevant banks to process your transactions. These organisations are governed by their own privacy policies.

5.2 Technology Partners

Game providers and technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and other providers may receive certain technical information for the purpose of operating games. They may only use that information for that purpose.

5.3 Legal Obligations

If required by law, by a court order, or for the purpose of investigating fraud, information may be shared with the relevant authorities.

5.4 Business Changes

In the event of a business merger or acquisition, your information may be transferred to another party. In that case, we will notify you in advance to the extent reasonably possible.

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6. Cookies & Tracking Technologies

The mb999 website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and provide core functionality.
• Functional Cookies: Remember your preferences — such as language or display settings.
• Analytics Cookies: Help us understand which pages and features are used most so we can improve our services.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some key mb999 features to not work properly.

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7. Your Rights

mb999 believes you should have full control over your personal information. To that end, we uphold the following rights:

• Right to Access: You can request to know what information we have collected about you.
• Right to Correction: If any of your information is inaccurate or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted — however, this may not be possible where legal obligations apply.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Portability: You can request to receive your information in a commonly readable format.
• Right to Withdraw from Marketing: You can request at any time to stop receiving promotional communications.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible.

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8. Protection of Minors

mb999 is intended solely for individuals aged 21 or over — that is, "for persons aged 21 or over only". We do not knowingly collect information from minors.

If we become aware that a person has created an account using a false age and is a minor, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their minor child has used our platform, please notify our support team without delay.

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9. Policy Changes

mb999 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the main page of the website
• A message may be sent to your registered email or mobile number
• The "Last Updated" date at the top of this page will be changed

If you continue to use mb999 after any changes, this will be considered your acceptance of the updated policy. We therefore recommend reviewing this policy from time to time.

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10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. mb999's dedicated support team is available 24/7 in both Bengali and English.

To verify your data-related request, we may need you to provide information associated with your account — this ensures we are sharing information with the correct person.