mb999 Responsible Gaming — Your Safety Is Our Priority
mb999 believes that gaming is a form of entertainment — and we are committed to making sure that entertainment always remains enjoyable and safe.
Entertainment is most enjoyable when it stays in control
mb999 is a safe and reliable online gaming platform. We always want every one of our users to place their personal wellbeing and mental health above everything else. Gaming is primarily for entertainment — it should never be seen as a source of income or a way to solve financial problems.
Welcome to our platform — but please keep one clear rule in mind: only players aged 21 or above may open an account and play on mb999. Accounts belonging to underage users will be closed immediately and the associated funds may be forfeited.
If you are concerned about yourself or someone you know, please read all the information on this page carefully and contact our support team if needed. mb999 is always here for you.
mb999 Responsible Gaming Tools
Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A cooling-off period applies before any limit can be increased.
Time-Out Feature
Need a short break? Activating a time-out will automatically suspend your account for anywhere between 24 hours and 30 days. During this period, logging in or placing bets is not possible.
Self-Exclusion
If you need a longer break, choose self-exclusion. Options range from 6 months to a permanent closure. No promotional messages will be sent while an exclusion is active.
Session Time Reminder
Keep the session timer on to stay aware of how long you have been playing. Once the set time has passed, mb999 will suggest that you take a break.
History & Statement
View your full gaming and transaction history at any time. This information is very useful for understanding your own habits and staying informed.
Account Security
Your account is protected by SSL encryption. Keep your password secure to prevent underage access, and we recommend not saving passwords in the browser on any device.
Watch out for these signs
When gaming goes beyond the limits of entertainment, certain behaviours tend to appear. If you notice any of the signs below in yourself or someone you know, please seek help.
- Spending beyond your budget and playing with borrowed money
- Placing larger bets to recover losses ("chasing losses")
- Hiding your gaming activity from family or friends
- Being unable to stop gaming, even when you try
- Cutting back on work, study, or family time to play
- Feeling restless or stressed when not gaming
- Spending money set aside for bills or urgent expenses on gaming
Ask yourself
Answer the questions below honestly on your own. If most of your answers are "yes", it is important to seek professional help.
- Do you often spend more than your set budget?
- Is gaming affecting your daily responsibilities?
- Do you keep playing after a loss?
- Do you hide your gaming from people close to you?
- Do you play to escape financial stress?
- Do you feel uncomfortable when you try to stop gaming?
If you have any doubts, contact the mb999 support team — we will help without judgment.
Activate Your Safety Tools
Deposit Limit
Log in to your mb999 account and set a daily, weekly, or monthly deposit limit from "Account Settings". The minimum deposit is ৳500 — so set a realistic budget.
Time-Out
Need a temporary break? Select a 24-hour, 7-day, or 30-day time-out from the "Responsible Gaming" menu. During this time, logging in or placing any kind of bet will be completely disabled.
Self-Exclusion
If you are experiencing longer-term issues, you can request that your account be closed for 6 months, 1 year, or permanently. Email the support team and action will be taken within 24 hours.
Activity Review
Check your gaming history once a week. Analyse how much time and money you have spent on each game, stay informed, and adjust your limits if needed.
The 21+ age limit is strictly enforced
You must be at least 21 years old to register on mb999 or play any game. The age verification process may require your national ID card or passport details.
If there are children or teenagers in your home, make sure they cannot access your mb999 account. Some practical steps:
- Always log out and keep your password secure
- Do not save passwords in the browser on shared devices
- Do not share your account with family members
- Use parental control software on your devices
21+ Rule
mb999 is strictly committed to keeping minors away from gaming. If you have any concerns, please let our support team know.
Reach out for help
Acknowledging a problem takes courage. You are not alone — the mb999 support team and professional assistance are always available.
mb999 Live Chat Support
Reach us 24/7 via live chat in Bengali or English. Speak to us any time for help setting up a deposit limit, time-out, or self-exclusion.
Email Support
Email us in confidence at: [email protected] — responsible gaming requests are handled with the highest priority.
Professional Advice
Gaming addiction is a mental health concern. If needed, talk to your family or consult a local mental health professional. mb999 always wishes you well.
Play safe, enjoy responsibly
Every game on mb999 is for entertainment — keep the fun as fun. Play safely across our cricket, slots, or live casino sections.
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